Privacy Policy

Effective Date: January 2026

1. Introduction

This Privacy Policy explains how MKM Vault Secure Logistics ("MKM Vault," "we," "us," or "our") collects, uses, protects, and shares your personal information. By using our website or services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, company name, email address, phone number, and mailing address
• Business Information: MC Number, DOT Number, equipment type, and other carrier-specific details
• Communication Records: Correspondence via email, phone, or SMS
• Technical Information: IP address, browser type, device information, and website usage data

3. How We Use Your Information

We use your information for the following purposes:

• To provide freight brokerage and logistics services
• To respond to inquiries and process quote requests
• To verify carrier credentials and maintain compliance
• To communicate service updates, confirmations, and reminders
• To improve our website and services
• To comply with legal and regulatory requirements

4. SMS/Text Messaging Privacy Policy

By opting into our SMS program, you agree to receive text messages from MKM Vault at the phone number provided.

Information We Collect via SMS:

• Mobile Phone Number: The number you provide for receiving text messages
• Consent Records: Date, time, and method of your express written consent
• Message Content: Content of messages sent and received

How We Use SMS Information:

• To send service updates, confirmations, reminders, and verifications
• To respond to customer inquiries via text
• To maintain compliance with TCPA and carrier requirements

SMS Opt-Out:

You may reply STOP to any SMS message at any time to opt-out. After opting out, you will receive one final confirmation message. For assistance, reply HELP or contact us at (281) 726-0817.

SMS Fees:

Message and data rates may apply per your carrier's pricing plan. Message frequency may vary.

5. Information Sharing and Disclosure

We do NOT sell, rent, or lease your personal information to third parties for their marketing purposes.

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., SMS platform providers, payment processors)
• Legal Compliance: Government authorities when required by law or to protect our rights
• Business Partners: Carriers and shippers as necessary to facilitate freight services

6. Data Security

We implement industry-standard security measures including encryption, secured networks, and access controls to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. After opt-out, we maintain minimal records to honor your request permanently.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt-out of marketing communications
• Lodge a complaint with regulatory authorities

9. Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated by updating the effective date and, where appropriate, notifying you directly. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: